A customer wrote to us recently:
"Our neighbors remodeled their house recently, including a brand-spanking new system for the garage door opener. Unfortunately, since they had it done, their garage door opener opens our garage as well! The first time it happened, she came over and apologized and made sure to close the door after opening it. She called the company right away to explain the situation and to come out to fix it.
The technician came, took a look, shook his head and said "Huh. I have never seen this in my life." He then proceeded to blame the problem on our garage door, since ours was the older model. Then he left. Without fixing anything.
Then our neighbors stopped caring about it. They wouldn't bother to shut our door after they had opened it, or apologize for disrupting our home and making us unsafe. It also exposes our home to the elements, jacking up our heating prices and making our house freezing.
What can we do??"
The answer is fairly simple, though the garage door technician (which company was he from?) should have known better! Just open the remote at the back and flip several of the switches to change the frequency on their neighbors' opener's projection.
Just goes to show that some companies know what they're doing, and some don't, and that not all new-fangled pieces of equipment are up to par. It's important to do your research before investing in a new system.